Shipping and Returns Policy

Shipping:

Free shipping with purchases over $250 within New Zealand.  New Zealand shipping can take from three to five working days and allow one to two additional days for rural delivery.

No P.O.Box deliveries, physical address only.

International shipping can take from three to seven working days and can vary depending on delivery address.  Outta areas may take a few extra days. 

You will be able to track all your parcel progress online.

Returns:

You can return your Ngātiwai garment at your own cost for exchange or refund within 14 days of online purchase.  The items must be returned unworn, unwashed, complete with the original swing tag and packaging, and accompanied by the original Ngātiwai packing slip.  Damaged, altered, dirty or worn garments will not be exchanged or refunded.  Ngātiwai takes no responsibility for items lost or damaged in transit while being returned.

No refunds or exchanges on all sale items, please check size chart before making the purchase.  Sale items can only be returned if faulty.

All refunds are made via payment option when purchased.

Damaged Goods:

Damaged goods will be replaced with the same garment and size if it is in stock.  If we are out of stock then an exchange of refund can be applied.

Send your returns to:

Ngātiwai Trust Board
Attention: Returns
129 Port Rd
Whangarei
0140
New Zealand

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